Syntax is seeking a results‑driven customer success manager (csm) with experience in sap solutions to ensure customer satisfaction, drive adoption, and maximize business value. Key responsibilities act as the primary point of contact for assigned customers, building trusted, long‑term relationships. Drive adoption and value realization of sap solutions (e.g., s/4hana, successfactors, ariba, btp, public/private cloud). Monitor customer health, identify risks, and proactively develop mitigation and success plans. Lead quarterly business reviews (qbrs) and provide strategic insights to stakeholders. Partner with delivery, support, and sales teams to ensure successful implementations and ongoing service excellence. Identify and support upsell and cross‑sell opportunities aligned with customer needs. Ensure alignment between business objectives and sap capabilities. Track and report on kpis such as adoption, satisfaction (csat/nps), and retention. Manage escalations and ensure timely resolution of issues. Required qualifications bachelor’s degree in business, information technology, or a related field. 3–8 years of experience in customer success, account management, or sap consulting roles. Hands‑on experience with sap solutions (e.g., s/4hana, successfactors, ariba, btp, sap cloud). Preferred qualifications experience in sap consulting firms or system integrators. Knowledge of sap implementation lifecycle (activate methodology). Sap certifications (any relevant module or cloud solution). Experience with saas / cloud‑based delivery models. Familiarity with crm tools (e.g., salesforce) and customer success platforms. Key competencies customer‑centric mindset strategic thinking and business acumen relationship management & influencing skills proactive risk management data‑driven decision making benefits competitive, above‑average compensation global tourist: with us, you can also work from abroad from time to time flexible working time models, home office attractive benefits, e.g. company pension scheme or various health offers a modern environment in which the "you" is part of it open feedback culture, flat hierarchies and a motivated team individual career planning with continuous training and coaching on the job j-18808-ljbffr