The ops sup analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops sup analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- perform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)
- provide regular status updates for all project participants and create presentations for steering committee updates
- work with various legal & compliance teams to obtain sign-off on all regulatory business requirements
- serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- create and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirements
- create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- previous relevant experience preferred
- proficient in microsoft office
- general knowledge of client reporting across the industry and our competitors
- working knowledge of sql environments and database queries
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*funciones*
- implementar proyectos de mejora continua para el área de cobranza/ contac center a través de metodologias de proyectos
- eficientar procesos dentro del área de cobranza/ contac center
- identificacion, ánalisis de riesgos y posibles desviaciones al proceso
- seguimiento a temas de control
- identificacion de errores operativos y propuestas de mejora
- seguimiento a entregables con el área de auditoria
- capacitacion sobre procesos internos.
- generacion de dasbhoard
*requisitos*
- experencia en metodologia de proyectos lean/ sig sigma/ aguile/ scrum
- conocimiento en lineas de control
- conocimiento en biso (deseable)
- manejor de excel avanzado
- dominio de paquetería microsoft office.
- habilidades comprobadas de organización y gestión del tiempo.
- habilidades comprobadas de toma de decisiones, resolución de problemas y comunicación asertiva.
- análisis de datos y procesos para identificar oportunidades de mejora en los procesos, de preferencia bajo la metodología lean.
- diseño e implementación de soluciones para optimizar los procesos.
- colaboración con equipos interdisciplinarios para implementar mejoras.
- seguimiento y evaluación de mejoras implementadas.
- experiência en metodología lean, conocimiento de políticas y gestión de control interno (de preferencia).
*zona de trabajo metepec*
*l-v 9 a 6*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.-
- view citi’s _eeo policy statement_ and the _know your rights_ poster._