Additional information
job number
job category rooms & guest services operations
location w mexico city, campos eliseos 252, mexico city, edomex, mexico, 11560
schedule full time
located remotely? n
position type non-management
responsibilities
* process all guest check‑ins by confirming reservations, assigning rooms, issuing and activating keys.
* process all payment types such as room charges, cash, checks, debit, or credit.
* process all check‑outs, including resolving any late and disputed charges.
* answer, record, and process all guest calls, messages, requests, questions, or concerns.
* coordinate with housekeeping to track readiness of rooms for check‑in.
* communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
* supply guests with directions and information regarding the property and local areas of interest.
* run daily arrival/departure reports, identify special requests, and verify report accuracy.
* complete designated cashier and closing reports in the computer system.
* cash guests’ personal and traveler checks.
* count cash at the beginning and end of shift.
* balance and drop receipts according to accounting specifications.
* follow all company safety and security policies; report accidents, injuries, and unsafe work conditions to manager.
* follow all company policies and procedures; maintain a clean and professional uniform and appearance; maintain confidentiality of proprietary information; protect company assets.
* welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; express genuine appreciation to guests.
* speak with others using clear and professional language; answer telephones with appropriate etiquette.
* develop and maintain positive working relationships with others.
* comply with quality assurance expectations and standards.
* stand, sit, or walk for an extended period of time.
* move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.
* perform other reasonable job duties as requested by supervisors.
preferred qualifications
* education: high school diploma or g.e.d. equivalent.
* related work experience: none required.
* supervisory experience: none required.
* license or certification: none.
eeo statement
at marriott international, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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