Overviewyour job: as a customer success representative (csr) supporting our automotive segment, you will leverage strong communication, organization, and customer advocacy to deliver a best-in-class customer experience.you'll help customers stay on track with their production plans by providing timely, accurate information and coordinating effectively across internal partners.what you will dodeliver a responsive, high-quality customer experience by addressing inquiries and needs through email, phone, and salesforce service cloud.enable customer production continuity by coordinating pre- and post-order support with strong attention to accuracy in documentation, pricing, and quantities.partner with sales to provide aligned, value-creating communication that strengthens customer relationships and business outcomes.drive operational reliability by managing order updates in sap and providing reporting/visibility on schedule agreement activities.contribute to a culture of continuous learning by actively participating in team meetings and trainings, sharing ideas that improve the customer experience.identify and pursue opportunities to streamline and automate work while constructively challenging processes and incorporating team input with respect.who you are (basic qualifications)advanced bilingual proficiency in spanish and english.advanced portuguese (to support customers in brazil).proven experience in a csr role or similar customer support activities.working knowledge of sap.bachelor's degree in a related field.experience in customer-facing roles within manufacturing and/or automotive logistics environments.what will put you aheadfamiliarity with salesforce (especially service cloud).advanced excel capability and strong reporting skills.#j-*-ljbffr