Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as team manager to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
*associate managers in this role get to*:
*keep management updated*: relay vital information in the form of timely and accurate reports.
*impact the bottom line*: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
*define sutherland’s reputation*: oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to csrs.
*strengthen relationships*: establish and maintain communication with clients and/or team members;
understand needs, resolve issues, and meet expectations.
- motivated to involve in self and team development.
*qualifications*:
- overall years of experience and required skill sets: minimum 2-4 years with hands on leading people roles-
- be attentive to details-
- be able to work in a fast-paced environmentbe able to adjust quickly and smoothly to changing priorities and conditions-
- have ability to interpret data, identify trends, and make suggestions for improvements-
- have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements-
- be pro-active in developing trust and professional rapport with employees and team members; work as a team-player-
- have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner