Four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
at four seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
about the location:
open your soul to the heart of mexico. With a prime location on the pacific coast, four seasons resort punta mita celebrates the rich culture of mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of mexican hospitality.
about four seasons:
four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
at four seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
about the location:
open your soul to the heart of mexico. With a prime location on the pacific coast, four seasons resort punta mita celebrates the rich culture of mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of mexican hospitality.
four seasons resort punta mita, en busca de un agente de reservaciones.
propósito general:
responsable de ofrecer, cotizar y confirmar los servicios del resort de acuerdo a los requerimientos y necesidades de cada uno de los clientes. Coordinar los detalles de cada reserva para asegurar la satisfacción del huésped y seguimiento a solicitudes de cualquier índole.
conocimientos y habilidades:
educación:
licenciatura en administración turística o afín.
experiencia:
reservaciones, recepción, servicio al huésped y/o ventas
opera pms, windows y paquetería office.
habilidades:
lectura, escritura y competencia oral en inglés y español
comunicación efectiva
organización y atención a detalle
manejo de resolución de problemas
trabajo en equipo
funciones esenciales:
* responder las llamadas de la línea de reservaciones y dar el seguimiento apropiado, cumpliendo con todas las expectativas de los huéspedes externos e internos.
* responder los correos electrónicos y dar el seguimiento apropiado, cumpliendo con todas las expectativas de los huéspedes externos e internos.
* manejar la lista de reservaciones de grupos en colaboración con el gerente de eventos, cumpliendo con el seguimiento de solicitudes específicas como transportación, asignación y restricciones alimentarias.
* revisión y seguimiento de futuras llegadas.
* seguimiento completo a las reservaciones ingresadas el día anterior por los diferentes canales de distribución y otros departamentos.
* procesar el cobro de depósito de acuerdo a la política establecida.
* seguimiento a los comentarios ingresados a las reservaciones
* conocer el procedimiento de comisiones a agencias de viajes.
* responder las solicitudes provenientes de four seasons chat y dar el seguimiento apropiado, cumpliendo con todas las expectativas de los huéspedes externos.
* manejar las quejas de los huéspedes de acuerdo con la política de four seasons.
dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, four seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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