Company overviewconcord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.in june *, we welcomed orion first, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the concord family.this integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.our missionwe exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service.with this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.about the rolein this role, you will be responsible for managing and growing a portfolio of client accounts, ensuring client satisfaction, and driving business growth.we are particularly interested in candidates with experience in consumer marketplace lending, saas loan servicing platforms, or related fintech environments.key responsibilitiesdevelop and maintain strong relationships with assigned client accountsact as the main point of contact for clients, addressing their needs and concernsgain a deep understanding of clients' business objectives and provide strategic guidance and supportidentify growth opportunities within client accounts and collaborate with internal teams to implement strategiesmonitor and analyze client performance metricsprepare and present regular reports and updates to clients on account status and progressensure timely and accurate delivery of services to clientsresolve client issues and disputes in a timely and satisfactory mannerqualificationsproven experience in account management or a similar roleexperience in consumer marketplace lending, saas loan servicing, fintech, or financial services platforms strongly preferredexcellent communication and interpersonal skills (english required; spanish preferred/required depending on role scope)strong problem-solving and negotiation abilitiesability to build and maintain strong client relationshipsdetail-oriented with strong organizational skillsability to multitask and prioritize tasks effectivelyproficient in microsoft office suitebachelor's degree in business administration or a related fieldbenefitsgrocery vouchersinternet bonusmedical insurancelife insurancedental insurancelaw benefits#j-*-ljbffr