🌟 we're hiring! – it field operations support specialist
đź“Ť nogales
đź•“ full-time
🔧 about the role
we’re looking for a highly skilled it field operations – support specialist to join our global technology team. This role is perfect for someone who thrives in a hybrid environment, combining remote desktop support, technical troubleshooting, and hands-on it service delivery across multiple regions.
as a support specialist, you will ensure our it infrastructure and devices are deployed, maintained, and retired efficiently—upholding global standards while delivering world‑class end‑user experiences.
🎯 key responsibilities
đź’» remote desktop support (level 1.5)
* provide remote assistance using tools like microsoft endpoint manager, intune, teamviewer, or similar platforms.
* troubleshoot software issues, configuration errors, and account-related problems.
* perform incident triage, initial diagnostics, and route tickets to level 2 or specialized teams.
* support users through self‑help and knowledge‑base resources.
* maintain clear, accurate documentation to ensure high first‑contact resolution rates.
qualifications
education: bachelor's degree in information technology, computer science, or related field (or equivalent experience).
experience: 3–5 years in it support roles including remote desktop (level 1.5), onsite level 2, or field service positions within a multi-site environment.
technical skills: proficiency with windows and macos operating systems; strong understanding of networking and endpoint management; experience with remote support and itsm tools (servicenow, sccm, intune, jamf, lansweeper, or similar).
certifications: comptia a+, network+, or microsoft certifications preferred; itil foundation desirable.
languages: fluency in local language and in english.
soft skills: excellent communication and interpersonal skills; strong organizational, problem-solving, and analytical capabilities; ability to work independently and manage multiple priorities.
physical requirements: ability to lift and transport it equipment as needed.
travel: moderate regional travel required to support local sites and emergency onsite visits when on call.