*civil engineer (technical support)*
*location*: hybrid or home-based, mexico
*position summary*:
bentley systems is seeking a talented individual to become a valued member of our global technical support team.
this position will interface with our users to provide civil engineering software technical support, demonstrations, and training, as well as interact with our development group, professional services, quality assurance, marketing and sales.
*your day-to-day*:
- teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
- acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
- producing training materials and multimedia materials used to train users in the use of the design software.
- serving as primary support liaison between bentley and users.
- conveying user feedback to product development staff.
presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows.
- keeping users informed of how and when problems are resolved.
- being involved in any additional follow up, testing and troubleshooting.
- appropriately referring issues to other support and quality assurance areas.
- promoting and maintain a high quality, professional, service-oriented company image among users
*what you bring to the team*:please submit resume in english*
- civil engineering degree or equivalent training and experience
- 1-5 years of experience in road, rail, and site design
- * english language proficiency*:
- prior experience with openroads design, inroads, geopak, microstation, autocad, or civil3d strongly preferred
- excellent written and verbal communication skills
- strong critical thinking skills and a desire to solve problems
- self-motivated, proactive with a strong desire to learn
- this is a full-time role expected to work 40 hours per week, home-based or hybrid in mexico.
- requires sitting or standing at will while performing work on a computer (or any other physical requirements).
the role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing microsoft teams chat, calling, and meeting functions.
- this role does not require travel.
*what we offer*:
- a great team and culture - please see our recruitment video.
- an exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
- competitive salary and benefits.
- the opportunity to work within a global and diversely international team.
- a supportive and collaborative environment.
*about bentley systems*:
*equal opportunity employer*:
bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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