Key responsibilities:
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* provide timely assistance and customer-oriented support for incoming queries (solution center) and issues related to t&e processes and systems and act as a second level support. Support requestors, stakeholders (internal and external) and suppliers to solve issues that are more complex related to the t&e process.
* support a strong control environment, follows-up on audit issues and supports to implement correcting measures.
* develop root-cause analysis to improve the level of service, quality and effectiveness of the operation in close collaboration with line manager and peers. This position is measured by t&e kpis (fra compliance % expense reports, end to end and approval cycle time avg days).
* ownership and maintenance of the t&e system & tools (sap, cwt, concur, citi manager).
* support system transition and is responsible for knowledge transfer and knowledge retention within t&e scope. Coordinate the global strategy within the team and drive gpo conversation and strategy.
* participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, trainings, faqs, etc.
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qualifications:
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* a degree in business administration, management or relevant field.
* 2-3 years of financial experience, accounts payable any other related finance field.
* 2-3 years of t&e end to end process (mandatory).
* spanish & english (advance written and spoken). 3rd language is a plus.
* experience in ms suite, excel advance, sap, cwt, citi manager and concur environment (mandatory requirements).
* in-depth knowledge of t&e processes and system solutions.
* demonstrated ability to work effectively in a multi-national, matrix organization.
* proactive, detail oriented, professional attitude, reliable, customer service orientation, professional attitude, reliable.
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about this role:
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the successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will be proactive, detail-oriented, and have a professional attitude. The role requires a customer-centric approach, with a focus on delivering outstanding customer service and operational efficiency.
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this position offers a unique opportunity to work in a dynamic and innovative organization, with a strong focus on sustainability and social responsibility. The successful candidate will be part of a talented and ambitious team, with opportunities for growth and development.
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we are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.