We're hiring! – it field operations support specialist nogales full-time about the rolewe’re looking for a highly skilled it field operations – support specialist to join our global technology team. This role is perfect for someone who thrives in a hybrid environment, combining remote desktop support, technical troubleshooting, and hands-on it service delivery across multiple regions.as a support specialist, you will ensure our it infrastructure and devices are deployed, maintained, and retired efficiently—upholding global standards while delivering world‑class end‑user experiences. Key responsibilities remote desktop support (level 1.5)provide remote assistance using tools like microsoft endpoint manager, intune, teamviewer, or similar platforms.troubleshoot software issues, configuration errors, and account-related problems.perform incident triage, initial diagnostics, and route tickets to level 2 or specialized teams.support users through self‑help and knowledge‑base resources.maintain clear, accurate documentation to ensure high first‑contact resolution rates.qualificationseducation: bachelor's degree in information technology, computer science, or related field (or equivalent experience).experience: 3–5 years in it support roles including remote desktop (level 1.5), onsite level 2, or field service positions within a multi-site environment.technical skills: proficiency with windows and macos operating systems; strong understanding of networking and endpoint management; experience with remote support and itsm tools (servicenow, sccm, intune, jamf, lansweeper, or similar).certifications: comptia a+, network+, or microsoft certifications preferred; itil foundation desirable.languages: fluency in local language and in english.soft skills: excellent communication and interpersonal skills; strong organizational, problem-solving, and analytical capabilities; ability to work independently and manage multiple priorities.physical requirements: ability to lift and transport it equipment as needed.travel: moderate regional travel required to support local sites and emergency onsite visits when on call.