Essential Job Functions / Responsibilities
Job functions are organized by duties and complemented with cross-functional collaboration requirements.
- Part Creation
- Initiate part number creation and extension form after order received, obtaining details from factory and trade compliance loading in Oracle and implementing the idea in the system.
- Develop technical product descriptions in alignment with engineering / product management agreements.
- Create part numbers in a timely manner in cooperation with Supply Chain / Engineering / Product Management.
- Administer and manage new item requests.
- Pricing Activities
- Pull detailed reports from Oracle and Excel.
- Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP.
- Collaborate with cross-functional teams to develop pricing for active quotes and order components.
- Archiving
- Facilitate archiving of all documents and RFQs in the electronic database (OCM).
- CRM Knowledge
- Register and assign RFQs and support requests from customers to the respective team queue in a timely manner.
- Maintain an updated CRM database by adding new customers and contacts as needed.
- Lead Time Support Request
- Manage lead time support requests by educating customers on where to obtain information and providing responses with the requested lead time.
- Business Process Support
- Support maintenance of Power BI dashboards and daily reports for teams such as Order Entry, Customer Care and Sales KPIs.
- Act as a tester for business process implementations or improvements, including BTAB and CRM developments/enhancements.
- Flexibility
- Depending on urgent inquiries, prioritize business needs to ensure inboxes and requests are addressed in a timely manner.
Professional Degree Requirements
- Minimum 1 year of experience in a similar role within the industrial space.
- Effective communication, negotiation, and influencing skills.
Traits & Skills
- Effectively work across company departments to produce quick results in order to resolve customer claims.
- Ability to multi-task and manage competing priorities.
- Self-starting and action-oriented.
- Ability to comprehend technical details and demonstrate technical literacy.
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