*work schedule*
standard (mon-fri)
*environmental conditions*
office
*job objective* ensure customer attention and satisfaction through timely, accurate, and efficient management of orders, deliveries, and commercial requirements, ensuring compliance with service standards, internal policies, and organizational objectives.
*main responsibilities*
- manage the complete customer order cycle (reception, validation, entry, follow-up, and incident management), ensuring compliance with delivery dates and commercial conditions.
- serve as the main point of contact between the customer and internal areas (sales, logistics, production, finance, and quality), facilitating communication and incident resolution.
- monitor inventory levels and coordinate with the planning area to ensure product availability.
- follow up on deliveries with carriers and logistics operators, ensuring punctuality and delivery conditions.
- generate service indicator reports (otif, response times, claims) and propose continuous improvement actions.
- manage returns, claims, and credit notes in accordance with corporate policies.
- ensure compliance with applicable quality, safety, and security guidelines for the product and process.
- participate in improvement projects aimed at customer experience and operational efficiency.
*experience*:
- minimum of 2 to 4 years of experience in similar positions
- experience in handling sales orders, logistics coordination, and key customer accounts.
*technical knowledge*:
- management of erp systems.
- crm
- excel