At alorica, we're more than just a team — we're the bridge between our customers and unforgettable local experiences.
we're looking for dynamic bilingual (english–spanish) professionals with that special spark to build relationships, provide solutions, and make a difference.
if your energy is contagious and your goals are sky-high — we want to meet you
responsible for managing operational performance against client requirements at an advanced level.
this role influences departmental strategy and oversees the daily operations of the business area by anticipating needs, guiding development, and implementing systems, procedures, and programs required to consistently meet quality, productivity, and customer satisfaction targets.
oversee performance and quality standard reviews to ensure outcomes meet client expectations.
risk management and strategic planning skills.
advanced english level (b2–c1, oral and written) with excellent communication skills.
at least 2 years of experience in a management position within a contact center/bpo (required).
proficiency in microsoft office and power bi required; intermediate excel skills required.
experience in citrix environments; salesforce knowledge preferred.