Support specialist (patienthub team – service delivery division) work from home responsibilities and qualifications experience- 5-7 years strong experience & background in global service desk. Strong experience & knowledge of itil process. Strong experience & knowledge of mim. Active directory-o365 is required. The service desk engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Toubleshooting basic end user issues on various software applications, hardware (laptop, desktop & printer) and network systems. Experience with troubleshooting oss and bss tools experience with working on itsm tools specific knowledge of other required computer systems/applications for different work environments. Seniority level mid-senior level employment type full-time job function other industries it services and it consulting j-18808-ljbffr