Overview
ensure an adequate level of customer service across mexico and central america by managing demand, coordinating logistics processes, and providing timely solutions to customer issues, while designing and improving logistics processes.
what you’ll do
* manage customer orders, balancing demand vs. logistics and operational capacity.
* coordinate with operations, plant, and sales teams to ensure service fulfillment.
* handle customer claims related to logistics processes.
* maintain continuous communication with customers and internal teams.
* design and implement logistics processes for new customers.
* propose and drive improvements in supply chain processes.
* manage shipping priorities in shortages or special cases.
* support customer onboarding into logistics operations.
* promote continuous improvement and process innovation.
* ensure compliance with safety and environmental standards.
what success looks like
* high customer service levels (on‑time delivery, issue resolution, service kpis).
* efficient and well‑coordinated logistics operations.
* successful implementation of process improvements.
* strong communication and relationships with internal and external stakeholders.
* achievement of service and operational performance metrics.
what you bring
education
* industrial engineering
* mechanical/electrical engineering
* international business
* or related field.
experience
* supply chain, logistics, or distribution.
* demand planning.
* customer service or sales.
language
advanced english (≈80%).
skills
* customer service orientation.
* decision‑making.
* leadership and people management.
* communication and negotiation.
* teamwork and collaboration.
* results‑driven mindset and continuous improvement.
about the company
clarios is a global leader in advanced low‑voltage battery technologies for mobility.
equal employment opportunity
clarios, llc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view eeo is the law, eeo is the law (supplement), and pay transparency.
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