ops sup analyst 1 – operations support analystthe ops sup analyst 1 is an entry-level position responsible for providing operations support services, including record documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
the role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.responsibilitiesperform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)provide regular status updates for all project participants and create presentations for steering committee updateswork with various legal & compliance teams to obtain sign-off on all regulatory business requirementsserve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinescreate and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirementscreate, manage and maintain project plans and act as the project manager for all follow-ups across various departmentswork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesfulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualificationsprevious relevant experience preferredproficient in microsoft officegeneral knowledge of client reporting across the industry and our competitorsworking knowledge of sql environments and database queriesproven organization and time management skillsdemonstrated problem-solving and decision-making skillsconsistently demonstrates clear and concise written and verbal communication skillseducationbachelor's degree/university degree or equivalent experiencefuncionesrealizar el proceso administrativo de inicio a fin para la instalacion de cajeros automáticos.llevar a cabo el control y monitoreo del proceso de instalación de cajeros automáticos.apoyo al supervisor en proceso de análisis.realizar reportería.realizar instrucciones de trabajo.revisión de inventarios de cajeros automáticos.estar en contacto con diferentes áreas de logística para la coordinación e instalación de cajeros automáticos.revisar las solicitudes para las nuevas instalaciones de cajeros automáticos.revisión de contratos, solicitudes, folios para la instalación de cajeros automáticos.responsable del resguardo y entrega de evidencias de control.responsable de elaborar la presentación de nivel de servicio para los cajeros atm.revisión de slmd e it actualizadas.requisitosmanejo de excel cruces de información/análisis de datos.conocimiento en revisión de contratos.experiencia en interacción, negociación con diferentes áreas.experiencia en líneas de control (mca, arcam) deseable.experiencia en seguimiento a procesos de logística.experiencia en líneas de trabajo.ubicaciónsanta femodalidadmixtahorario9 a 7 pmequal opportunity employercitibank is an equal-opportunity employer.
qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review 'accessibility at citi.'View citi's 'eeo policy statement' and the 'know your rights' poster.
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