Key responsibilities
infrastructure & operations
* manage enterprise infrastructure including servers, networks, cloud platforms and storage environments
* ensure uptime, performance, and reliability of systems supporting erp on-premises applications
* oversee monitoring, patching, backup, disaster recovery, and business continuity planning
* manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
* pc/laptop support, refresh and standardization initiatives
it support & service delivery
* manage support for infrastructure and applications
* establish and monitor slas, kpis, and service quality metrics
* drive continuous improvement of it support processes and user experience
* oversee incident, problem, and change management processes
team leadership
* supervise system administrators, network engineers, and it support staff.
* assign tasks, set priorities, and evaluate team performance.
* provide technical guidance and professional development opportunities.
security & compliance
* manage it security to enforce cybersecurity policies, endpoint protection, and identity management
* ensure compliance with corporate and regulatory standards
* manage vulnerability remediation and system hardening initiatives
* support audits, cybersecurity insurance requirements, and compliance initiatives
erp & business systems support
* collaborate with business to support workday, erp infrastructure needs
* ensure integration reliability between erp, data warehouse, and operational systems
* support system performance tuning and environment management .
vendor & msp management
* manage relationships with external vendors, msps, and service providers
* negotiate contracts, monitor performance, and ensure cost-effective service delivery
qualifications and experience
* bachelor's degree in information technology, or related field (or equivalent experience)
* english advanced level
* 10+ years of it infrastructure and support experience
* experience managing hybrid it environments (on-prem + cloud)
* strong experience with vmware veeam backup, cloud infrastructure, network and systems administration, endpoint management.
* strong leadership and team management
* excellent problem-solving and decision-making abilities
* ability to balance operational stability with innovation
* strong communication skills with both technical and business stakeholders
* vendor and contract management expertise
* must be willing to relocate to work in the u.s.
* the ability to understand and adhere to all job requirements and safety guidelines
* employment for this role is contingent upon the successful completion of a pre-employment background check, drug screening, and mvr check in accordance with company policy and applicable laws.