Job description:as a key member of our cancun team, you will be responsible for handling large volumes of inbound and outbound calls in a timely manner.you will identify customers' needs and wants and provide them with services that meet those requirements. Additionally, you will seize opportunities to upsell products and build sustainable relationships with customers.it is essential to follow communication 'scripts' when handling different topics and manage sales-related emails efficiently, with responses expected within 24 hours.required skills and qualifications:at least one year of customer service and sales experience in the hospitality or tourism industryideal experience as a call center agentavailability for shift workstrong phone handling and active listening skillsproficiency in englishcustomer orientation and ability to adapt/respond to different types of charactersability to multi-task, prioritize, and manage time effectivelygeneral computer software knowledgethe ideal candidate will possess excellent interpersonal skills, be analytical, and strategy-focused. They must also be able to maintain high levels of customer satisfaction.benefits:this role offers an opportunity to work in a dynamic environment and contribute to the growth of the company.our team is committed to providing exceptional customer service and ensuring that every interaction is positive and memorable.equal opportunity employer:we are an equal opportunity employer and do not discriminate against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic.