Job summary –
· customer facing services for a region or specific country. Telephone and email support for any inquiries from customers or internal teams. Processing customer ´s purchase order process and their accurate follow up. Day-to-day support activities and transactions for indigo and non-indigo areas, which could be any or all the following examples: order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and customer disputes.
years of experience needed 2–3
technical skills:
· professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
· fluently communicate in english and spanish
· work closely with internal teams to identify system requirements
· high level of communication in general
· able to meet client needs and offer the best solution.
· sensitive communication
· achievement of process knowledge and ongoing education based on implementation of transformational initiatives
· case documentation within assigned systems or platforms as per business requires
· achievement of specific schedules for coverage of assigned activities
· proficiency at microsoft office and internet browsers
· meeting regional guidelines for achieving any legal requirements related to quoting, ordering, post-ordering and invoicing matters
· following company's guidance on resolving basic system connectivity issues
· achievement of key performance indicators as per activity assigned and as business demands in a timely manner and with high quality
certifications needed:
· bachelor's degree in finance, business, economics, industrial engineering or equivalent.
salary $16,000 pesos per month