Bilingual call center representative
location(s): aguascalientes
job schedule: part time; onsite
education requirement: high school diploma
shape the future of mobility at nissan: launch your career, drive innovation
we are currently looking for a bilingual call center representative to join our team in aguascalientes.
a day in the life
responsible for providing excellent and efficient quality service in inbound calls from customers/businesses that own a vehicle through nissan motor acceptance corporation (nmac) or infiniti financial services (ifs) regarding any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts, including technical support assistance to the nmac/ifs website.
* receives a standard number of inbound phone calls on active/inactive accounts from nmac/ifs customers or businesses, nmac/ifs dealerships, and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
* identifies the current account status for appropriate action on both retail and lease nmac/ifs phone calls regarding a total loss incident, vehicle damage, titles, end of term, interest rate, post maturity date, and other subjects.
* maintains a quality standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines.
* utilizes all tools and resources available to proactively resolve customers’ concerns and prevent any further callbacks.
* follows all adherence guidelines to achieve a minimum target of 95%.
who we’re looking for
required:
* high school diploma.
* knowledge of excellent customer service techniques (call center based preferably).
* fluent english (mandatory).
* ms office intermediate skills.
* active listening.
* customer focus.
* good grammar.
* communication skills.
* ability to perform work onsite at aguascalientes.
desired:
* bachelor’s degree is a plus.
what you’ll look forward to at nissan
career growth and continuous learning opportunities: benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
benefits
nissan offers a comprehensive benefits package to support the well‑being and success of our employees, with offerings that may vary by location and role.
equal employment opportunity
nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
#j-18808-ljbffr