Join to apply for the analyst-service performance role at american express.
at american express, our culture is built on a 175‑year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of team amex, you’ll experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Your voice and ideas matter, your work makes an impact, and together we will help define the future of american express.
key responsibilities
* manage a portfolio of high value / high potential b2b merchants in mexico and drive growth through proactive account development.
* drive business results and support delivery of all key business metrics including charge volume, sales targets, growth in the number of customers for each merchant, retention, etc.
* understand key drivers, reasons for variances and proactively develop strategies to course correct and ensure sustainable and profitable growth.
* comfortable and experienced in establishing and maintaining positive multi‑level relationships.
* nurture and grow current business with increased availability of new and existing products/services.
* drive demand and sales opportunities across the b2b merchant portfolio. Execute opportunities to drive growth and improve merchant experience and satisfaction.
* develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points.
* reinforce and demonstrate the value story to retain merchants and promote card acceptance.
* focus on delivering high quality servicing and merchant experience while developing and executing winning strategies.
* own end‑to‑end resolution of reported surcharge & suppression cases.
* proactively anticipate/identify new ways to expand relationships, develop action plans and execute flawlessly.
* creating impactful communications. This role may be subject to additional background verification checks.
benefits
* competitive base salaries.
* bonus incentives.
* support for financial‑well‑being and retirement.
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
* flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
* generous paid parental leave policies (depending on your location).
* free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
* free and confidential counseling support through our healthy minds program.
* career development and training opportunities.
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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