About this role
an it specialist will be responsible for managing the entire is&t infrastructure and providing end user support for various brands. This position works closely with internal departments and headquarters to deliver technical operations, address technical change, and resolve incidents.
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main responsibilities:
* end users support: the it specialist will serve as the primary point of contact at the office, offering direct support actions dedicated to end users, executing technical operations, addressing technical change, and resolving incidents.
* deploying new laptops, ipads, or iphones.
* qualifying technical/business applications issues and previous debugging before opening a ticket to hq.
* deploying/testing business applications.
* physical installing network devices and testing.
* internet-related issues.
* managing local vendors that deliver solutions and services to the organization, negotiating service contracts, and maintenance agreements.
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key deliverables:
1. ensuring the organization receives the necessary level of support from hq is&t department.
2. facilitating application support (sap, cegid, sales force) in coordination with key users and hq teams.
3. working locally with brands' teams and ssc to understand operational needs and their long-term evolution.
4. collaborating with hq it team to understand global strategy.
5. consolidating local projects with respective global projects as well as lvmh group projects into an implementation roadmap, organizing local resources – internal/external, recruitment/trainings – to implement such roadmap.
6. defining it cost center budget and follow up of costs.
7. setting up kpis to monitor service level provided to stores and hq, following service desk activity and challenging them, defining action plan to improve service.
8. representing the lvmh w&j within the lvmh mexico is&t community.
* implementing and enforcing regional and global cyber security policies. Analyzing incidents and sharing conclusions.
required skills & qualifications:
* professional experience & education
* it or systems degree
* 5 years of progressively increasing responsibilities in it industry.
* solid professional experience in an international context.
* is solutions experience: sap, cegid, sales force commerce/sales clouds, pro concept
* collaboration: microsoft office 365, zoom, webex
* it knowledge in: cyber defense: detection (siem, cyber soc), prevention (firewalls, proxy, mfa, hardening, operational best practices), audit (pci, penetration testing, vulnerabilities scanning), remediation
* tcp/ip networking with cisco/meraki technologies (wan, lan, wireless lan, voice, videoconference)
* english level: intermediate-advanced (b2-c1).
* ability to communicate with c-level executives precisely in a short amount of time to keep them apprised of capabilities, opportunities, and threats.
* ability to have a global overview of technology.
* project management experience running enterprise projects.
* vendor and contract management for all it operations.
* complex application implementation experience.
* cyber culture and experience
* demonstrable track record of delivering projects on time and within budget.
* telecommunications experience with ordering components, managing vendors, and maintaining systems.
* experience owning it operations construction initiatives.
* experience in office it support with hands-on capabilities
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interpersonal skills:
* effective communication
* proactivity and customer service
* ability to manage several projects at the same time, assess priorities, and allocate resources