An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a help desk specialist to support its operations. The organization focuses on delivering high-quality, precision-driven solutions that ensure efficiency, compliance, and reliability across its processes.
this role is responsible for providing reliable technical assistance, ensuring effective communication with users, and resolving issues in a timely and efficient manner to maintain high service standards. The position offers the opportunity to work in a global environment, contributing to the continuity and performance of critical business operations through strong problem-solving and a service-oriented approach.
requirements
* associate’s degree (as) or equivalent training/work experience.
* bs/ba in it, computer science or relevant field.
* minimum of 2 years of experience providing technical support in a similar role.
* experience with microsoft office 365.
* advanced english
technical skills
* proficiency with office automation tools, databases, and remote support systems.
* strong ability to diagnose and resolve technical issues efficiently.
* experience providing remote trouble shooting.
core competencies
* customer-oriented, strong communication skills.
* ability to remain calm and professional under pressure.
* self-motivated, with the ability to work independently and solve problems proactively.
* strong organizational and time management skills.
responsibilities
* serve as the first point of contact for our us and mexican employees seeking technical assistance by phone, email, or it service desk ticketing system.
* perform remote troubleshooting through diagnostic techniques and pertinent questions.
* determine the best solution based on the issue and details provided by customers.
* direct unresolved issues to the next level of support personnel.
* provide accurate information on it products or services.
* record events and problems and their resolution in logs using our service desk system.
* follow-up and update customer status and information.
* pass on any feedback or suggestions by customers to the appropriate internal team.
* identify and suggest possible improvements on procedures.
benefits
* salary negotiable according experiencie and knowledge.
* law benefits and more.
* food vouchers.
* be part of a growing company and development opportunity.
* collaborate with a international team.