Overview
important it company at the latin american level, growth requires:
sap basis lead
key responsibilities
the 5 most important skills for this role are the following ones:
sap basis s4hana administration & troubleshooting mastery.
sap system tunning and performance to ensure system high availability.
customer facing experience (communication/active listening, empathy/emotional intelligence, patience, and resilience).
excellent english language conversational and written skills.
being able to present technical proposals and influence decision makers.
leadership/ownership while having problem solving mindset.
core responsibilities & scope
the selected consultants will be responsible for the end-to-end technical management of complex private cloud landscapes.
key tasks include:
continuous administration: handling troubleshooting, deep-dive investigations, and root cause analysis (rca) for complex technical issues.
proactive monitoring: managing health, job, integration, performance, and data growth monitoring based on sap best practices.
technical housekeeping: performing administrative tasks such as log data cleaning, security patch level maintenance (applying sap security notes), and data growth management (partitioning/archiving).
change & release management: maintenance of transport landscapes and execution of standard and non-preapproved technical changes.
critical requirements & performance standards
candidates must strictly meet the following criteria to be considered:
seniority: a minimum of 5–7 years of expert hands-on sap basis administration and support experience.
mandatory certification: a valid sap certification in basis technology is non-negotiable.
sla commitment: resources must be prepared to meet stringent slas, including a 20-minute reaction time and 4-hour resolution time for priority 1 (very high) incidents.
technical tools: proficiency in sap focused run, cloud alm, and servicenow (snow) is required.
soft skills: must act as technical mentors, possessing strong communication skills and the ability to highlight technical risks promptly to sap leadership.
expected deliverables
contribution to monthly service performance reports.
weekly highlights of open items and active issue tracking.
maintenance of known error databases (kedbs) and monitoring documentation.
advanced conversational english and spanish essential
(will be evaluated).
if you are a foreingner residing in mexico, you must have a valid ine, curp, nss and rfc.
job type
: remote.
location
: mexico
salary
: $130,000 gross.
benefits
: excellent superior benefits.
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