The service specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the branch, seeking to generate from the arrival of the client to the branch "exceptional experiences".*responsibilities*:- promote the products / services of the institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.- coordinate adequately the material resources and the employees of the branch.- efficiently contribute with the control and security functions with the personnel designated as responsible for this function.- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.*qualifications*:- 2-4 years of experience in customer service, sales and/or referencing in branches- consistently demonstrates clear and concise written and verbal communication*education*:- bachelor's/university degree or equivalent experience*job family group*:consumer sales- *job family*:consumer sales support- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.-- view citi's _eeo policy statement_ and the _know your rights_ poster._