Provides guidance and support to internal and external customers regarding the effective management of business healthcare quality assurance.
essential functions
* plans, organizes, and directs the quality management processes and systems within the healthcare quality organization.
* provides guidance, support, and advice to multiple internal/external customers regarding the effective management of business healthcare quality assurance.
* manages customer relationships to ensure alignment with quality expectations and to proactively address compliance requirements.
* project manages and oversees the conceptualization, planning, design, implementation and support of quality assurance processes, systems, and quality technology solutions.
* evaluates and monitors healthcare quality processes and systems to identify areas for continuous improvement and transformation ensuring global excellence.
* performs other duties as assigned.
minimum education
bachelor's degree/equivalent in healthcare quality or safety, transportation, business, information systems, computer science, science or other scientific or quantitative discipline.
minimum experience
five (5) years' minimum experience required in healthcare quality in manufacturing, laboratories or distribution or closely related experience and including experience in business, transportation, logistics or supply chain management.
knowledge, skills and abilities
proficient office 365 skills required. Strong basic management, human relations, project management, analytical and communication skills required. Must possess strong leadership, coaching, and mentoring skills. Ability to train, communicate and present clearly, both orally and written to all business levels. Must be able to collaborate with business areas, systems users, and technical developers. Knowledge in regulatory documentation compliance expectations.
job conditions
business travel required.
internal posting application instructions
if you are interested in applying, please upload a single pdf file containing the following documents: this file must be uploaded to the workday system in the designated resume/cv field.
* updated resume/cv
* cover letter
* current toeic scores (600 pts. required only if the applicant's native language is not english)
important
* note for candidates from other divisions: if you are an employee of another division (non-fedex mexico), you must apply through the external process via fedex careers.
* pursuant to policy 4-15 (career opportunity) of the lac people manual: \"an employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered.\"
posting validity
from february 6 to 12, 2026
fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
fedex is consistently named among the world's most valuable and admired brands. Some of our recent awards include:
* 2020 fortune's world most admired companies (14th)
* 2019 fortune's best places to work (15th)
* 2019 forbes's one of the "best employers for diversity"
* 2020 fedex lac included in the gptw's best workplaces in latin america ranking (24th)
* 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
* 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 fedex uruguay selected by gptw among the 5 best companies to work for.
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