*general information*:
- country/region- mexico- province/city- san miguel de allende, gto.- location- rosewood san miguel de allende- department- sales & marketing- job type- full-time permanent- desempeñarse con capacidad de agente de ventas para todas las reservaciones del hotel, asistir en funciones diarias en el departamento de reservaciones.- establecer y mantener la operación de reservaciones, incluyendo centrales de reservaciones, departamentos de ventas, grupos y agencias de viajes.- deberes y responsabilidades (actividades claves)- satisfacción del huésped- ejecutar los rosewood brand standards, así como los estándares de servicio de ultralujo.
- conocer las técnicas requeridas para desempeñarse como agente de reservaciones.
- conocer las características del inventario de la propiedad para la correcta venta al huesped/cliente.
- tener conocimiento total del resort y servicios, así como de sus características y beneficios.
- reconocer a huéspedes repetitivos y distinguidos dentro de cada reservación.
- conocer y dominar las políticas de garantía de reservaciones.
- mantener un alto nível de profesionalismo acorde con los estándares de la empresa, reflejando una actitud cortés con huéspedes internos y externos.
*about us*:
- when it opened on january 20, 2011, the new rosewood san miguel de allende heralds in a 21st century's version of a renaissance in one of the most historic of mexican towns.
the new resort pays homage to san miguel de allende's storied past while staying true to rosewood's philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance.
cradled within the historic heart of downtown and just blocks from el jardin, rosewood san miguel de allende features 67 beautifully appointed guest rooms and suites and 7 luxurious and comfortable residences.
all rooms and suites offer spacious living areas, wood-beamed ceilings, thoughtful appointments and furnishings of the finest mexican craftsmanship.
the resort includes a "sense, a rosewood spa®", state-of-the-art fitness facilities, 1826 restaurant, luna rooftop tapas bar, large indoor and outdoor event space, luscious gardens, and a unique outdoor amphitheater.
with respect and reverence for the history, culture and creativity of the colonial city of san miguel, designated as a unesco world heritage site by the united nations, the resort embraces rosewood's a sense of place® philosophy and reflects the town's existing charm, scale and architecture.
days can be spent exploring the cultural riches of san miguel, including breathtaking churches, museums and the instituto allende situated just next door; browsing through the city's many galleries and mercados; relaxing in one of the resort's unique pools or on-site gardens; or, indulging at sense, a rosewood spa®.