*summary*:
the psp excellence manager is responsible for ensuring governance, operational excellence, change management & enhancement of the psp's customer experience.
*about the role*:
*the psp excellence manager is responsible for*:
*1. Developing the framework (methodology & tools) to monitor & evaluate psp's performance under biome's scope to guarantee optimal quality of service & customer satisfaction.*:
*2.*ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.*:
*3. Ensuring appropriate risk management controls for psps under biome's scope.*:
*4. Ensuring kpi compliance among psp owners and esps*among*the psps under biome's scope. Foster change management, data management,*digitalization,*reporting*& training*under*psp*governanc*e framework.*:
*5. Establish biome´s pop governance & effective wow to ensure the "last mile" value delivery.*:
*6.*be a role model for leadership within & beyond business excellence & execution leveraging on lveu inspiration.*:
*the psp excellence manager must have the following skills*:
*mastered*:
- * patient journey & disease management literacy.*:
- *ability to translate insights into strategic actions.*:
- * cross organizational collaboration & developed communication skills.*:
- * project management*:
- *performance management*:
- * psp experience*:
*advanced*:
- * process optimization*:
- *pharma business acumen*:
- *customer management*:
- *adaptability & resilience*:
- * english proficiency*:
- *data management & digital*dextricity*:
*desired*:
- * project or squad lead*:
- * business intelligence background*:
- * medical excellence*background*:
- * omnichannel*experienc*e*:
- * design thinking / agile methodologies*:
*work experience*:
*at least 2 yrs experience as psp/dsp manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.*
*or at least 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.*
*or at least 2 yrs experience as responsible for the management of psp performance/excellence or any similar commercial or medical excellence role.*
division
international
business unit
innovative medicines
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
functional area
marketing
job type
full time
employment type
regular
shift work
no
*ajustes de accesibilidad*: