Overview sap bo & basis application administrator. This role is a hybrid-work position (3x a week in the office) open to candidates based in monterrey or mexico. As market leader in enterprise application software, sap helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, sap empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Sap applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Responsibilities drive continuous improvement to increase operation, availability and efficiency. Include infrastructure landscape re-architecture and adoption of new technologies. Global thinking and a strong customer focus are essential. Serve as sap bo & basis application administrator, handling escalation topics, incident management, problem management, service requests, build, migration, go-live, high availability, disaster recovery, backup & restore. Expectations and tasks avoid customer escalations by taking structural actions and using early warning dashboards. Drive continuous improvement in ecs architecture, ecs delivery, and tools enhancement. De-escalate escalated customers (red or potential red) and create a red-to-green plan addressing specific concerns. Engage with the customer directly alongside client delivery manager and technical service manager to de-escalate a situation. Skills and competencies strong experience as sap bo application administrator in global operations along with sap basis experience. Exposure to automation tools, scripting, or processes. Bo installations and upgrades, planning, setup, and implementation. Technical expertise in optimizing and tuning systems; performance optimization. Application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery. Willingness to learn other sap product administrations like cloud connector, s/4hana, etc. Ability to organize and structure day-to-day documentation. Education and qualifications at least 3 years of related professional experience. Bachelor’s degree or higher in computer science, engineering, information technologies management, or related fields. Cloud knowledge with experience in private cloud domains such as microsoft azure, aws and gcp. Professional sap basis and business objects certifications with exposure to project management tasks including pmp and itil certification. Expected travel travel requirement is 10% (as applicable). We help the world run better. At sap, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We are building across industries and global commerce, and we need your talents to shape what\'s next. The work is challenging but meaningful, and you will find a place where you can be yourself, prioritize wellbeing, and belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We win with inclusion. Sap\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe in unleashing all talent and creating a better world. Sap is committed to equal employment opportunity and provides accessibility accommodations. If you need accommodation or assistance to navigate our website or complete your application, please email recruiting operations team at careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis. For sap employees: only permanent roles are eligible for the sap employee referral program, according to the sap referral policy. Specific conditions may apply for roles in vocational training. Successful candidates may be required to undergo a background verification with an external vendor. Please note that violations of guidelines may result in disqualification from the hiring process. J-18808-ljbffr