* process analyst - dxc technology - cdmx*:
*our dxc modern workplace services*enables customers' employees to easily find, understand and engage with it and their colleagues anytime, anywhere and on any device.
we empower a personalized experience that enables employees to work seamlessly and securely.
*about this role*
*as a process analyst, you will* be a bridge between operational and strategic areas, ensuring workflows are standardized, documented, and updated.
yo will *lead operational transformation* in a global organization, with direct impact on efficiency, quality, and user experience.
visibility with leadership and autonomy to propose improvements.
*what you'll do*
- * standardize workflows* across operational, technical, and administrative domains.
- * document and update* processes to ensure clarity and consistency.
- * ensure alignment* with global processes and organizational standards.
- * facilitate clear communication* across teams and departments.
- * adapt processes* to organizational changes and evolving needs.
- * use tools* like servicenow and itsm methodologies to manage and improve processes.
- * collaborate in decision-making* with cross-functional teams.
- * promote a culture* of continuous improvement and operational excellence.
- * lead operational transformation* initiatives with measurable impact.
- * engage with leadership* to propose and implement process improvements.
*who you are*:
- * bachelor's degree in*computer science or a related field.
- 3 to 4 years of experience in *standardizing operational, technical, and administrative processes.
*:
- hands-on experience using* servicenow*for process management
- knowledge of* itsm methodologies.
*:
- proficiency utilizing* servicenow and itsm methodologies*to support process optimization and service management.
*_ joining dxc connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success_*_.
at dxc we support each other and work as a team — globally and locally.
our achievements demonstrate how we deliver excellence for our customers and colleagues.
you will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship._