Job title: it business analyst
as a leading technology and innovation company, we are dedicated to solving complex filtration challenges. We foster a culture of collaboration and innovation, where employees can learn, effect change, and make meaningful contributions at work and in communities.
the business analyst will play a key role in translating business process requirements into functional specifications, building strong relationships with stakeholders, and driving standardized business processes across the organization. This individual will understand business priorities and the significance of their activities in enhancing customer experience, improving internal efficiencies, and aligning with corporate strategies.
key responsibilities:
1. collaborate with commercial users to understand their needs, provide training, and enhance their experience with dynamics 365 and related tools.
2. serve as a liaison between the it team and business units, communicating and prioritizing requirements.
3. apply crm process expertise to implement best practices.
4. lead initiatives with sales operations to define processes and prioritize work aligned with strategic goals.
5. develop and maintain reports and dashboards in power bi to support decision-making.
6. design workflows in power automate to streamline operational processes.
7. partner with it to ensure system performance, availability, and ongoing improvements.
8. identify and document technical issues for resolution by the development team.
9. maintain up-to-date documentation of system configurations and processes.
required skills and qualifications:
1. strong oral and written english communication skills
2. bachelor's degree in management of information systems, computer science, or a related field
3. proven experience as an it analyst, with a focus on dynamics 365 support, power bi, and power automate
4. strong technical aptitude and problem-solving skills
5. excellent communication and interpersonal skills
6. ability to work collaboratively with commercial and it teams
7. detail-oriented with strong organizational and communication skills