The ops support specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
Responsibilities
follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
conduct basic analysis and research as well as workflow management
support an expansive array of products and services
communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
1-3 years of relevant experience
experience working in a business office or operational environment
proficient computer and math skills with a focus on complex databases and spreadsheets
demonstrates technical and administrative expertise
consistently demonstrates attention to detail
demonstrated knowledge of activities, policies, and procedures of a basic work area
education
high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Principales funciones
funcionamiento de cajeros (fallas).
Comunicación con proveedores externos.
Seguimiento de tickets sobre reportes de atm´s
coordinación con proveedores las visitas y reparación de las fallas de atm´s
seguimiento puntual con proveedores de los procesos asignados.
Requerimientos
trabajado bajo presión.
Manejo de personal.
Toma de decisiones.
Trato con proveedores.
Habilidades de negociación.
Manejo de excel intermedio o superior (cruce de información, tablas dinámicas, extracción de datos)
elaboración de reportes ejecutivos.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
View citi’s eeo policy statement and the know your rights poster.
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