Only cvs in english will be considered. Advanced english proficiency is required. Important: only candidates with previous experience in pharmaceutical marketing and/or supporting pharma clients will be considered for this role.
responsibilities
* primary point of contact for clients and internal offshore teams for the assigned brands
* effectively communicate project requirements to team members and stakeholders in a timely and clear fashion.
* collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
* manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects
* build strong relationships with clients ensuring high satisfaction and trust
* defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business
* track and report on volume, turnaround time (tat), and sla adherence and provide regular updates and reporting
* works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
* manages and mitigates engagement-level issues and risks and ensures proactive communication
* evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
* sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes
good to have
* minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry
* a strong understanding of the mlr process
* strong understanding of project management, and financial and business acumen
* excellent people management skills
* strong written and verbal communication/presentation skills
* experience with systems commonly used to support medical communications/mlr processes (for example, veeva promomats)
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