Administrative analyst – customer service (elanco)
education: equivalent experience.
at elanco (nyse: elan), a global leader in animal health, we are dedicated to innovation and delivering products and services that prevent and treat disease in farm animals and pets. Our vision is ‘food and companionship enriching life’ and our approach to sustainability – the elanco healthy purpose – advances the health of animals, people, the planet, and our enterprise.
elanco fosters a diverse and inclusive work environment where diversity drives innovation, creativity, and overall business success.
* maintain a positive, empathetic, and professional attitude toward customers at all times.
* respond promptly to customer inquiries.
* acknowledge and resolve customer complaints.
* communicate with customers through various channels.
* communicate and coordinate with colleagues as necessary.
* manage a team of junior customer service representatives.
* ensure customer satisfaction and provide professional customer support.
requirements:
* bachelor’s degree in business administration, accounting, finance, marketing, etc.
* 3–5 years of experience in customer service or related positions.
* experience with erp (sap s/4hana preferred).
* advanced english proficiency.
* ability to handle stressful situations.
elanco is an eeo/affirmative action employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
support organization – oracle
as a member of the support organization, you will deliver post‑sales support and solutions to the oracle customer base while serving as an advocate for customer needs. You will resolve non‑technical and technical inquiries via phone and electronic means, and serve as a liaison between oracle employees and customers.
quality assurance specialist – cognizant
responsible for enhancing the qualitative performance of designated resources. Identify improvement areas, devise individual plans, and manage communication and work tools to improve resource efficiency.
* regularly schedule and conduct structured coaching sessions with agents.
* identify and remediate knowledge gaps, mitigating risks from inadequate expertise.
* manage reports addressing non‑compliance and arrange training sessions.
* evaluate interactions between resources and customers across all channels.
* facilitate knowledge dissemination within the team and support smes and supervisors.
cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
customer support associate – specright
reports to: director of customer support. Department: customer success.
* answer basic customer technical support requests.
* troubleshoot errors and provide possible solutions.
* create new users, reset passwords, update profiles.
* triage support requests to applicable team members.
* extract product and packaging data from word, excel, and pdf.
* create best practices for future team members.
* complete ad hoc tasks to support project managers and business analysts.
qualifications:
* bachelor’s degree; advanced computer skills and communication abilities preferred.
* 1–3 years of customer support experience required, ideally within manufacturing or tech industries.
* experience in saas, consumer goods, food & beverage, packaging or supply chain preferred.
soft skills:
* active learner, detail oriented, highly accountable, strong time management.
* fast learner, team player, can‑do attitude, highly organized, execution‑oriented, problem solver.
* positive and inquisitive attitude.
about specright: specright offers cloud‑based saas for specification data management to fortune companies with complex needs. Clients include dow chemical, johnson & johnson, flowers foods, the wonderful company, and j&j snack foods.
customer support specialist – med‑spas (telehealth)
we are a leading platform for good faith exams (gfes) and telemedicine solutions for med‑spas, wellness clinics, and medical practices, providing a seamless, on‑demand experience for providers and patients across the u.s.
* act as the primary point of contact for customer support, delivering top‑tier service across communication channels.
* manage incoming support requests through zendesk, ensuring timely and accurate responses.
* handle phone inquiries professionally and provide clear guidance.
* develop and maintain a strong understanding of services to offer accurate information.
* escalate technical or complex issues to internal teams when necessary.
* maintain detailed and organized documentation of interactions and resolutions.
what we are looking for:
* 2+ years of experience in customer support, client services, or similar roles.
* experience using zendesk or similar ticketing systems.
* excellent communication skills in english.
* very tech‑savvy, empathetic, patient, and customer‑first mindset.
* comfortable navigating tools like google workspace and crm platforms.
* strong attention to detail and ability to document support activities clearly.
benefits include year‑end bonus, savings fund, grocery vouchers, life insurance, and full mexican benefits such as free beverages, savings account, health insurance, and food vouchers.
operations specialist – traba
traba is building a world where the global supply chain operates at peak efficiency. We are a technology company that enhances productivity through location monitoring, predictive algorithms, machine learning, ai, computer vision, and more.
* client coordination with the territory operations team to understand unique needs.
* communicate with users on the app to fill open positions.
* write and post job descriptions on job boards, social media, and relevant platforms.
* make high‑volume calls to workers across time zones.
* maintain a positive and persistent approach.
* adapt to demand with minimal downtime.
qualifications:
* recent college graduate or 2+ years of professional experience preferred.
* excellent verbal and written communication skills.
* strong work ethic, ability to balance multiple critical tasks under pressure.
* enthusiastic, positive attitude, and ability to thrive in a fast‑paced environment.
* willingness to adapt where demand is highest.
* excellent organization, time management, and prioritization skills.
salary range: 13,500 mxn – 27,000 mxn per month.
bilingual customer support – hrpv new job
location: guadalajara (on‑site). Salary range: $14,000 – $16,000 mxn/month.
* handle customer calls efficiently and professionally, providing accurate solutions.
* maintain detailed and accurate records of all interactions and resolutions.
* assist customers with troubleshooting and guide through necessary steps.
* collaborate with other departments to expedite complex issue resolution.
* uphold a professional, courteous demeanor at all times.
requirements:
* proficiency in spanish and english (verbal and written).
* excellent communication and problem‑solving skills.
* strong attention to detail and ability to manage multiple tasks.
* prior experience in customer service or call support roles preferred.
* ability to work in a dynamic and fast‑paced environment.
* experience in marketing and social selling is a plus.
required documents: rfc, proof of address, valid id, curp, nss.
customer support – govos
govos is a leading provider of transaction and compliance software for state and local governments. We serve more than 800 agencies, helping them manage property, licensing, and tax interactions.
* respond to support requests escalated from tier 1.
* proactively manage incidents from beginning to final resolution.
* maintain a high degree of customer service for all support queries.
* log all requests and incidents in the service cloud.
* escalate unresolved issues and collaborate with senior team members.
* share diagnostic advice and procedures to improve overall team effectiveness.
* remain professional and focused on highest degree of satisfaction.
* office hours 7 am–7 pm in guadalajara; occasional assignments outside normal hours.
qualifications:
* at least 3 years of support experience.
* experience supporting desktops, printers, scanners.
* database experience sql or mysql.
* xml knowledge.
* effective communication (verbal and written).
* a+ certification or equivalent experience.
* nice to have: anti‑virus software, microsoft office, ticketing systems (salesforce, servicecloud), general system administration, basic network troubleshooting.
working conditions: remote; employee must provide suitable working conditions and may have to work holidays or alternative hours to meet demand.
benefits include hybrid modality, leadership and career development opportunities, free medical and dental coverage, life insurance, paid holidays, christmas bonus, vacation premium, savings fund, restaurant card, grocery ticket, wellness stipend, and more.
all employers are equal opportunity employers and comply with applicable eeo laws.
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