The sales support analyst 2 is a developing professional role.
applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
identifies policy gaps and formulates policies.
interprets data and makes recommendations.
researches and interprets factual information.
identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
good understanding of how the team interacts with others in accomplishing the objectives of the area.
develops working knowledge of industry practices and standards.
limited but direct impact on the business through the quality of the tasks/services provided.
impact of the job holder is restricted to own team.responsibilitiesprovide day-to-day client servicing, handle and provide timely resolution to client issues.validates client data and documentation in relevant systems.takes the lead to coordinate and follow-up across internal departments to solve client needs.provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.analyzes client data and provides reporting as needed.appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications0-2 years relevant experienceeducationbachelors degreethis job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.responsabilidadesidentificar, proponer e implementar soluciones para problemas operativos y de servicio al cliente.recopilar, limpiar y analizar datos de ventas, procesos y clientes usando sistemas internos como crm's para identificar tendencias, patrones y áreas de oportunidadcolaborar en la gestión de proyectos internos participando activamente en documentación y optimización de procesos.comunicar hallazgos utilizando herramientas de inteligencia de negocios (olap/ reporting) y servir de enlace con otros equipos para garantizar la calidad, integridad y disponibilidad de la información.requerimientospreferentemente ingeniería industrial o económico-administrativoconocimiento en temas de inteligencia de negociosmanejo de excel avanzado (tablas dinámicas, conocimiento de macros, sharepoints, gráficos dinámicos, limpieza de datos, cruce de información)conocimiento de salesforce, power biinglés intermedio-avanzado (hablado y escrito)actitud de servicio, habilidades para comunicarse eficazmente, trabajo en equipojob family group: commercial and business salesjob family: commercial sales supporttime type: full timemost relevant skillsother relevant skillsciti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
view citi's eeo policy statement and the know your rights poster.
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