Job overview
the role of a senior support specialist involves performing complex tasks that have a direct impact on the business. Ensuring the quality of tasks or services provided is a key aspect of this position.
key responsibilities
* analyze and monitor workload daily to identify areas for improvement.
* provide research support and assist customers with their queries.
* coordinate workflow activities, train team members under document control supervisor direction, and ensure compliance to company policies and procedures.
* process core functions and resolve problems that arise in the workflow within the department.
* monitor incoming mail volume throughout the day to ensure adequate coverage.
* prepare reports for management based on production and quality of unit.