Denken solutions inc is an it company with 14 years of experience, with offices in california, canada, india, and mexico, providing it solutions in the united states.
currently, we are looking for an account technical implementation specialist to join us full-time as a prestador de servicios (providing tax official invoices). The ideal candidate can be located anywhere in mexico.
hiring: prestador de servicios (tax official invoice)
time zone: est
labor days: mon-fri from 8 am to 5 pm est
duties:
1. client onboarding and relationship kickoff
2. welcome new customers after contract signature and serve as their main point of contact during onboarding
3. lead kickoff calls to gather operational details, align on goals, and set onboarding timelines
4. build strong rapport early to ensure high engagement and trust
5. system setup and configuration
6. configure the clients environment based on their business model (transportation, tours, charters, etc.)
7. set up inventory, schedules, pricing rules, user roles, and integrations such as payment gateways and channel partners
8. own the onboarding timeline from start to finish, typically 30 to 90 days depending on complexity
9. track progress across milestones using our onboarding checklist
10. flag delays or risks proactively and escalate to the sales manager when needed
11. deliver tailored training sessions for operators, dispatchers, agents, and admins
12. provide helpful resources and guide clients to use the knowledge base
13. ensure clients understand and adopt key features like dynamic pricing, reseller tools, and automated notifications
14. collect structured feedback on onboarding and early product experience
15. transition accounts smoothly to customer success once go-live is achieved and key goals are met
16. document notes in hubspot and internal hand-off playbooks
17. work closely with sales, product, and support to surface client needs and product gaps
18. share learning from onboarding experiences to improve zauis onboarding process
19. contribute to improvements in onboarding playbooks and resources
20. own onboarding success metrics such as time to go-live, feature adoption rate, onboarding nps, and activation health scores
21. use data and insights to improve onboarding outcomes over time
requirements:
* must have experience in strong verbal and written communication in spanish and english
* must have 3+ years of experience in ability to explain technical concepts clearly and friendly
* must have 1+ years of experience in project management and organization
* must have 1+ years of experience in problem-solving and adaptability
* must have 1+ years of experience with a client-focused mindset
* must have 1+ years of experience in commercial awareness and deal-closing instinct
* understanding the bigger picture, knowing when to nudge a hesitant client toward go-live, and working closely with sales to ensure the deal lands and sticks
requerimientos: educación superior - licenciatura, 1 año de experiencia
palabras clave: kam, account, cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente
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