The role of a customer service representative is multifaceted. As a key member of the supply chain team, you will be responsible for ensuring seamless execution of standard orders, shipping and billing procedures in accordance with company requirements.
key responsibilities:
* create initial order entries and maintain high product quality
* respond to customer inquiries regarding products, orders, and pricing in a timely manner
* e nsure order size optimization and understand order patterns to improve business performance and drive improvements in departmental kpis
* handle emergency orders and emergency alternative procedures for urgent requests
* provide support for on-time delivery to customers and handle returns and refusals
* issue reports and follow-up on results and participate in internal audits
* assign correct reason codes for root cause analysis on all kpi's, and drive improvement opportunities based on the root causes
* inform customer and sales personnel of reported shortages, damages, transportation updates, and other customer relevant information
qualifications:
essential skills:
* high school degree required, bachelor's degree in related field preferred
* excel experience required
* knowledge in supply network operations or general business background
* communication skills: ability to communicate clearly, transparently, concisely, and on a timely basis
* collaboration skills: ability to work collaboratively across different styles and develop strong partnerships
desirable skills:
* previous work experience using sap
* entrepreneurial and critical thinking in a fast-paced industry by making principle based decisions that deliver win-win situations
* strong organizational skills to promptly respond to queries, follow timelines and sops to ensure high quality delivering service
* aptitude for problem solving; proven ability to create, implement and measure new initiatives
in this role, you will be a key partner to our customers, providing exceptional service and support to ensure their needs are met.