Senior site reliability engineer (middle/senior) id38916
3 weeks ago be among the first 25 applicants
agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards.
why join us
if you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
what you will do
* shift: monday – thursday 8am – 7pm pst (11am – 10pm est) with rotating on‑call;
* on call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
* manage alerts daily, check systems, and escalate issues as needed;
* be part of a team that provides 24×7 on‑call support for critical saas events;
* be available in case of emergencies when team members are not available or need help;
* document issues and remediation steps;
* proactively create appropriate monitors in the eks/k8s ecosystem;
* deploy to eks/k8s cluster using terraform and helm;
* learn and maintain existing infrastructure running under docker swarm;
* improve existing infrastructure health by implementing checks and scripts to correct known issues;
* maintain and develop deployment code;
* automate manual tasks;
* implement/integrate new technologies in our cloud infrastructure;
* collaborate with other teams and departments to provide the highest level of support and assistance;
* apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
* work closely on solutions with support, customer success, migration, and professional services teams to provide the best in class saas service to our customers;
* perform rca and take necessary corrective actions to prevent the recurrence of issues;
* create and assign alert‑related actions to the appropriate team after the investigation;
* handle support requests for environment‑specific actions;
* identify and provide automation requirements to improve rca.
must haves
* 2+ years of professional experience;
* experience working with datadog;
* hands‑on experience as an aws cloud engineer;
* working knowledge of eks/terraform/helm;
* working experience with docker and docker swarm;
* good understanding of aws iam roles and policies;
* experience logging and monitoring aws resources using cloudwatch logs;
* experience working in a linux environment;
* proficient in bash and/or python scripting;
* a strong understanding of web technologies such as rest apis;
* working experience with monitoring solutions, such as grafana and prometheus;
* excellent oral and written communication skills;
* customer‑facing communication skills to effectively explain issues and rcas to them;
* experience in product/application support for saas‑based products;
* understanding of apis, databases, systems architecture, and design;
* designing, implementing, and operating in a devsecops;
* excellent communication skills, both written and verbal;
* ability to work independently as well as within a collaborative environment;
* a technical aptitude with the desire to learn new and evolving technologies;
* upper‑intermediate english level.
nice to haves
* experience with gcp or azure;
* certifications: aws certified devops engineer – professional or aws certified advanced networking specialty.
perks and benefits
* professional growth: accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps.
* competitive compensation: we match your ever‑growing skills, talent, and contributions with competitive usd‑based compensation and budgets for education, fitness, and team activities.
* a selection of exciting projects: join projects with modern solutions development and top‑tier clients that include fortune 500 enterprises and leading product brands.
* flextime: tailor your schedule for an optimal work‑life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
seniority level
* mid‑senior level
employment type
* full‑time
job function
* it services and it consulting
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