Overview
primary responsibilities are to provide exceptional customer service for rewards program members, have the ability to answer all questions and concerns and comply with special projects related to the program. Responsible of managing all duties related to account status, program reporting, agenda and conference registrations, payments, etc.
position responsibilities
* enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the rewards group.
* answer contractor calls related to inquiries about the program.
* in a quarterly basis prepare reports for distributors in time and accurately upload the information in our data base
* resolve customer inquiries in a courteous and professional matter, both outbound and inbound
* coordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized matter
* manage the department’s inbox request and be able to respond to the established due dates according to request type or category
* process credits, vouchers and checks according to the established procedures and in the expected completion dates
* identify issues and areas of need and implement solutions
* must meet and comply with department and company policies, procedures, objectives and regulations
minimum qualifications
* excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company.
* previous experience in call center environment.
* ability to work in extended periods on the telephone helping customers, including customer follow up.
* excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time,
* advance skills with ms office tools with special emphasis in microsoft excel.
desired qualifications
* bs or ba degree in business, administration, marketing or related field.
* ability in working with high profile customers.
* advanced computer skills.
* project management skills
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