Summary
join our dynamic studio operations team as a web operations team lead. You will drive the execution of digital projects, lead a team of web specialists, and ensure the delivery of high-quality web solutions. This role requires a blend of hands-on technical expertise, design system understanding, and proven people management skills.
about the role
major accountabilities:
* lead, mentor, and develop a team of web operations professionals, fostering a collaborative and high-performance environment
* set clear goals, monitor progress, and provide regular feedback to team members.
* oversee content authoring, editing, and organization within cms platforms (especially drupal).
* guide the team in translating figma designs into cms templates, ensuring consistency in color palettes, fonts, cookie consent, gtm, seo, and schema implementation.
* understanding of forms integrations, crm connections with websites
* maintain high standards in html, css, js, and frontend frameworks.
* ensure deliverables are accurate, complete, and of a high standard of quality.
* highlight potential platform restrictions with the production team to avoid inconsistencies.
* make suggestions to enhance the design system and frontend design/content authoring processes.
* collaborate across teams (design, dev, marketing) to ensure alignment and scalability of cms outputs.
* apply an eye for design system consistency across different types of content and devices. Ui/ux understanding is a plus
* support documentation and sharing of best practices in cms and email/banner production.
key performance indicators:
* good customer satisfaction scores.
* ability to manage multiple stakeholders / projects.
minimum requirements: work experience:
* approximately 3-4 years’ experience in cms experience, preferably drupal, and acting as a subject matter expert
* proficiency in html, css and js (interactive content)
* experience working with adobe suite, figma and cms platforms.
* knowledge of website structure and its components, including seo, serm, seo schema, website design, sfmc integration, and embedded content.
* experience producing assets for email marketing and html5 banners (e.g., using google web designer) is a plus.
* familiarity with accessibility standards (wcag) and responsive layout principles is desirable.
skills:
* strong technical skills in html, css, and javascript.
* proven ability to manage concurrent projects and lead teams.
* excellent content authoring, editing, and organizing skills within cms platforms.
* excellent problem-solving, interpersonal, and conflict resolution skills.
* strong sense of visual design and attention to detail
* comfortable working in a highly collaborative, fast-paced environment.
* familiarity with and adaptability to new-generation technologies and trends (gen ai and agentic ai) is an added advantage
languages :
* english.
why novartis: helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
benefits and rewards: read our handbook to learn about all the ways we’ll help you thrive personally and professionally: