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*about the role*:- bachelor's degree in business, computer science, information systems, or a related field- 5+ years of experience as a business analyst utilizing project methodologies to drive timelines.- strong experience and knowledge of business requirement documentation creation and management.- hands on experience coordinating and performing uat testing- experience with process engineering methodologies (as-is and to-be process mapping)- experience with agile and scrum methodologies- strong documentation and communication skills for multi-stakeholder alignment, simplifying complex analysis through compelling storytelling, and producing high-quality documentation.- ability to synthesize business pain points and people/process/technology issues to formulate proposals to remediate them- proficient in google slides and sheets, jira, confluence and powerpoint- structures own work to meet all deadlines, is able to shoulder additional workload, and adds value by exceeding original plans- demonstrates use of listening and questioning techniques to understand issues and problems- flexible, able to multi-task, context switch, and manage prioritizing multiple tasks and deadlines- excellent written and verbal skills, ability to communicate information in clear and concise language to a wide audience varying in levels of technical expertise- aptitude for learning new concepts and procedures- ability to become a trusted advisor with key stakeholders- good interpersonal skills*bonus if you also have*:- certified business analysis professional (cbap) or similar certification*essential job duties and responsibilities*:- work with business teams and business process teams to understand business needs and translate into clear, detailed requirements- process improvement: maintain a deep understanding of user processes, collaborate with stakeholders, and identify opportunities for process optimization.- technical support: address technical issues and discrepancies reported by users, providing timely solutions.- customer experience: identify and address gaps in customer experience to enhance satisfaction.- agile methodology: actively participate in agile ceremonies such as daily stand-ups, planning, retrospectives and e2e testing.- requirements analysis: gather requirements from stakeholders and analyze them based on technical environments and enterprise specifics.- insight generation: using data, synthesize analytical findings into clear, incisive insights and recommendations that drive business results- drive systems-related project execution in direct partnership with business stakeholders, it and engineering teams.
document business results achieved through solution implementation- lead uat business planning and execution.
review qa and write uat test scripts