Hi there! We are south and our client is looking for a people & operations manager!
note to applicants
* eligibility: this position is open to candidates residing in latin america.
* application language: please submit your cv in english. Applications submitted in other languages will not be considered.
* professional presentation: we encourage you to showcase your professional experience by including a loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
* note: if you're hired for this role, you may be asked to update your linkedin profile.
the role
this is a broad, high-ownership role at the center of the agency’s operations. You will manage contractors, own core people and hr processes, support vendor relationships, maintain systems access, and ensure new hires are onboarded seamlessly and set up for success. You will report directly to the founder and have significant autonomy to figure things out and make them better.
if you’re energized by variety and thrive in a fast-paced, high accountability environment, this role offers exactly that. No two days look the same – you’ll move between recruiting, onboarding, operations, and problem-solving in real time, often balancing multiple priorities at once.
you’ll play a key role in shaping how the agency runs. This is a role for someone who loves to support, takes pride in being the operational backbone of a team, and is excited to build, refine, and improve processes as the company grows. The ceiling is high here.
key responsibilities
people & hr
* lead full-cycle recruiting, from recruiting, to interviewing, to onboarding
* own new hire onboarding and setting new hires up for success with system access and tools
* oversee employee relations, including review schedules, performance review cycles, and separations
* administer employee benefits, including health insurance, fsa/hsa programmes, and 401(k) in coordination with external pension advisors
contractor & payroll administration
* process and manage payroll
* maintain and communicate team pto, availability and absences to ensure visibility across the organization
systems & tools administration
* act as system administer across all company platforms, including: 1password, wrike, google workspace, slack, hubspot, and more
* maintain domains, licenses, and media accounts; ensure compliance and support billing and fraud resolution as needed
client onboarding & billing support
* generate client setup links and confirm billing start dates with internal billing staff
* coordinate with the billing team to ensure new clients are correctly set up and billed from day one
business support
* manage recurring team meetings and coordinate ad-hoc internal meetings; ensure the right people are in the room
* liaise with external accountants and pension administrators on contributions, census submissions, and annual filings
* maintain phone number inventory and other operational tracking spreadsheets
* assist with insurance renewals and vendor contract reviews
* support additional business and operational needs as they arise
what we are looking for
must-haves
* 3+ years in an operations, office management, or people ops role — ideally at a small-to-medium agency
* experience running hr end-to-end: recruiting, onboarding, reviews, benefits, and contractor management
* highly organized and systems-minded – you build checklists, track everything, and nothing falls through the cracks
* comfortable managing multiple open threads at once without losing the plot
* strong written communication – you represent the company in emails to vendors, recruiters, and external partners
* tech-comfortable – you can get up to speed quickly on new tools and manage access across multiple platforms
* discreet and trustworthy – you will handle confidential hr, financial, and operational information
* comfortable with ai tools and curious about how they can improve how you work – we are actively building ai into our operations and want someone who leans into that, not away from it
nice-to-haves
* experience in a digital marketing agency
* familiarity with tools like wrike, hubspot, google workspace, slack, 1password, and pandadoc
* experience managing remote or international contractor teams
* basic understanding of us benefits administration (health insurance, 401k)
* familiarity with eos business management system
* availability in the u.s. Eastern time (est) hours preferred
what you will get
* a genuinely varied role with real ownership — no one is looking over your shoulder
* direct access to and support from the founder
* a small, expert team that moves fast and gets things done
* approximately 27 days pto per year
* remote-first environment
if this opportunity sounds good to you, send us your resume!
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