Overview role: servicenow administrator apply by whats app: 55 61 4646 51 qualifications bachelor’s degree in computer science, information technology, or related field (or equivalent experience). Languages: high level of proficiency in english (speaking, reading, writing) – level: b2, c1, c2, fluent certifications: servicenow certified system administrator (csa) – required or within 3 months of hire; servicenow certified implementation specialist (cis) – preferred; itil foundation certification – preferred. Offer location: mexico modality: home office 100 % workday: monday - friday open salary: according to experience (indicate gross salary expectations) hiring: 100 % payroll benefits: social insurance (imss), 12 vacation days per year, 15 days of christmas bonus, 25 % vacation bonus, life insurance. Plus benefits: online technical trainings and access to academies and certifications. Key experience and responsibilities the servicenow administrator is responsible for the day-to-day configuration, maintenance, and support of the servicenow platform. This role ensures the platform operates efficiently, aligns with itil best practices, and meets business needs through effective process automation, data integrity, and system reliability. Strong understanding of itil processes and best practices. 2 - 4 years of experience administering and supporting the servicenow platform. Experience with itsm modules (itom, hrsd, or other modules a plus). Administer, configure, and maintain the servicenow platform, including modules such as incident, problem, change, request, cmdb, and knowledge management. Manage user accounts, access controls, and permissions within the platform. Develop and maintain forms, workflows, business rules, ui policies, and client scripts. Support integrations between servicenow and other enterprise systems. Perform regular system maintenance, including updates, patches, and upgrades. Troubleshoot and resolve servicenow-related technical issues. Ensure data quality and compliance with governance standards for the cmdb. Collaborate with process owners and stakeholders to identify opportunities for automation and continuous improvement. Maintain detailed technical documentation and update knowledge articles as needed. Assist with reporting and dashboard creation for it and business users. Soft skills excellent problem-solving and analytical ability to communicate effectively with both technical and non-technical stakeholders. Detail-oriented strong documentation organizational abilities seniority level mid-senior level employment type full-time job function information technology industries it system custom software development software development, and technology information and media j-18808-ljbffr