Groups Director Cluster (Conrad Tulum & Waldorf Astoria Riviera Maya)
Groups Director
The Groups Director is responsible for achieving the budgeted room nights and occupancy targets as outlined in the annual budget and marketing plan for groups, tour series, and incentive business.
What will I be doing?
As Groups Director, your primary goal will be to meet the budgeted room nights and occupancy targets set in the annual budget and marketing plan for groups, tour series, and incentive business. You will effectively manage and coordinate all group bedroom bookings following the group reservations procedures. Your key responsibilities will include:
- Adhering to the events and group yield policy to maximize revenue.
- Collaborating closely with Sales and Events teams to optimize corporate and group rates.
- Managing third-party sites and agents by setting rates, negotiating prices, ensuring proper implementation of reservation procedures, and maximizing conversion rates to achieve departmental targets.
- Contributing to the hotel’s sales strategy and ensuring the department’s alignment with it.
- Understanding the competitive marketplace and implementing strategies to keep the hotel ahead locally.
- Developing team members by fostering a culture of high standards in relationship building, customer service, sales techniques, and contract billing and processing.
- Building strong relationships with customers, guests, and team members to fully understand their needs and provide effective service.
- Assisting in recruiting, managing, training, and developing the team.
- Participating in the organization of hotel promotional activities.
What are we looking for?
A Groups Director serving Hilton brands always acts on behalf of our Guests and collaborates closely with other Team Members. To excel in this role, you should demonstrate the following attitude, behaviors, skills, and values:
- Previous experience in management or supervision within the hotel or leisure sector.
- Strong leadership skills to effectively manage and motivate a high-performing team focused on exceeding targets.
- Strong analytical abilities to interpret key business indicators and competitive trends, and develop strategic responses to challenges.
- Excellent selling skills, with the ability and enthusiasm to coach selling techniques to team members.
- Exceptional organizational and planning skills.
- Accountability and resilience.
- Flexibility to adapt to a variety of work situations.
Additionally, it would be advantageous to demonstrate the following capabilities and qualifications:
- Knowledge of hotel property management systems.
- Previous experience in the same or a similar role.
- A relevant degree in a business-related discipline from an accredited academic institution.
What will it be like to work for Hilton?
Hilton is the leading general hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!