*summary*:
*about the role*:
key responsibilities:
- direct and manage daily business operations activities, ensuring alignment with us-based department/functional team standards, priorities, and ways of working.
- coordination of all aspects, in consultation with us functional lead, of mexico city-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations.
- manage mexico city-based associate escalations in accordance with local law and regulations.
- support functional escalations in consultation with the appropriate us-based business operations lead.
- partner with psc business operations teams to align functional strategy and execution.
- support multiple concurrent projects, ensuring timely delivery and high-quality outcomes across assigned activities.
- synthesize data and insights to increase awareness of local operating needs and support decision-making.
- responsible for identifying and reporting adverse events via the established novartis systems as per applicable processes
required qualifications:
- bachelor's degree required; advanced degree preferred (e.g., mha, mba)
- 5+ years of direct people management experience
- excellent interpersonal, communication, and analytical skills
- entrepreneurial mindset with a proactive approach to problem-solving
- ability to manage multiple priorities in a fast-paced environment
- fluent in english and spanish
preferred qualifications:
- 2+ years of experience in the pharmaceutical or healthcare industry
division
us
business unit
innovative medicines
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
functional area
marketing
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.