Overview:
*recruiter*: alma martinez
*reports to*: tamara solis
*main responsibilities*:
- provide feedback to agents/coordinators from call center based on call monitoring, calibration, and post call survey.
- follow up on training provided to agents to improve customer experience and stay current on requirements according to the regions needs.
job qualifications:
*requirements*:
- fully bilingual (spa & eng) / advanced level in english & spanish
*skills*:
- analytic thinking
- active listening skills
- team player
- reading, speaking communications skills according to audience
- multitasking
- pc, windows, office skills, excel
- flexibility
- leadership skills
- knowledge in marketing plan processes
- open to all skills / pm & os preferrable
- 90% qa score average in the last 3 months (daily shake)
*education*:
- high school
- bachelor's degree (administration, international business, commerce, engineering) - in progress or complete (preferrable)