Bring your creative and analytical skills to a team where you’ll be inspired, empowered, and rewarded for life by creating products that impact thousands of families every day.
Position*:associate it tools*
location/division specific information*:mexico */ engineering division
*what will you do?*
- provide next-tier support for it support teams to resolve tickets within target slas.
- assist with remediating vulnerabilities in the environment.
- create and maintain support documentation.
- provide data as needed for metrics and kpis.
- build relationships with it teams and keep them abreast of engineering initiatives.
- create and maintain support documentation.
- provide data as needed for metrics and kpis.
- support and comply with the company’s quality management system policies and procedures.
- maintain regular and reliable attendance.
*how will you get here?*
- education_
- associate degree in information technology or other field related to the essential duties of the position; or high school degree/general education degree and 2+ months of relevant experience or an associate degree.
- experience_
- demonstrated solid understanding of networking, desktop technology, and proven methods to provide innovative solutions to customers.
- technical problem-solving, analytical, and information organization.
- demonstrated strong customer focus.
- proficient in microsoft office.
- secure development experience.
- experience in healthcare or biotech industries.
- knowledge, skills, abilities_
- learning agility
- excellent organizational skills.
- excellent interpersonal verbal and written communication skills.
- ability to operate in a cross-cultural environment.
- ability to work within a fast-paced, cross-functional team environment.
Tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $26,000.00 - $28,000.00 al mes
horario:
- lunes a viernes
- turno de 8 horas
prestaciones:
- caja de ahorro
- descuento de gimnasio
- días de maternidad superiores a los de la ley
- días de paternidad superiores a los de la ley
- horarios flexibles
- opción a contrato indefinido
- programa de referidos
- seguro de gastos médicos mayores
- seguro de la vista
- seguro dental
- seguro de vida
- vales de despensa
- vales de restaurante
tipos de compensaciones:
- bono anual
- bono de productividad
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo remoto