Customer experience manager
we are seeking a highly skilled customer experience manager to join our team. As the key contact point for our customers, you will oversee a portfolio of accounts and ensure an exceptional customer experience.
the ideal candidate will have excellent communication and problem-solving skills, with the ability to manage multiple stakeholders. You will work closely with our internal teams to deliver seamless customer onboarding, training, and ongoing relationships.
key responsibilities:
* renew and grow customer accounts by anticipating needs and providing excellent customer experiences.
* increase client satisfaction through net promoter score improvement initiatives.
* collaborate internally to be the voice of the customer across departments.
required skills and qualifications:
* fluency in additional languages is desirable.
* experience in enterprise-level account management and sales crm applications is preferred.
* excellent communication and presentation skills are essential.
* strong problem-solving ability and high level of resilience are required.
benefits:
* creativity and innovation are encouraged and valued.
* a flexible work environment and comprehensive benefits package are offered.
* diversity and inclusion are core values, and we foster a culture of respect and empathy.
about us:
we are a global organization with offices worldwide. Our mission is to empower leaders with technology, insights, and connections to drive greater impact and accountability.